IT Pros (DCA) Support

DCAs and support.

Service Type: Enhancing
Security Rating:
Business Impact: Low
Business Priority: Medium
Lines of Service:
- How We Learn
- How We Work
- How We Operate the University
- How We Conduct Research

Overview

Description

A brief summary of this service

Direct support to DCA employees.

Value

How this service adds value towards the mission of the university

assisting DCA's with functions for supporting users

Service Access

Request Access

How to access to this service

Service Desk

Service Hours

When this service is available

Business Hours

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use DCA support.

Audience

Who can access this service

DCA employees.

Students: N/A
Employees: Some
Departments: N/A
Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

DCA employees.

Support & Training

Availability

When support for this service is available

Business Hours

Training

What training is available for this service

No formal training necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of IT Relations
Business Contact(s): scott.emery@oregonstate.edu
Business Unit(s): Information Services
Service Owner(s): Director of IT Relations
Service Manager(s): Scott Emery
Escalation Contact(s): Level 2 Infrastructure via TD

Cost

The cost to operate this service

66,882

Service Level Agreement

The agreed upon level of service between the provider and user

none published

Other Services

Services related to this service that are not Enabling or Enhancing

None

Enabling

Services that must be in place for this service to be delivered

Enhancing

Services that enhance the value of this service and are not absolutely required

Request Service

Details

Service ID: 25522

Created

Tue 1/23/18 12:56 PM

Modified

Fri 2/14/20 10:37 AM

Updating...