Video Conferencing

Video Conferencing

  • Service Type: Enhancing
  • Security Rating: Public
  • Business Impact: Low
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

Media Services offers support and equipment to facilitate video conferencing on campus.

Value

How this service adds value towards the mission of the university

Face-to-face interaction with colleagues, improves meetings by adding non-verbal communication to the mix

Service Access

Request Access

How to access to this service

Renovo access (for scheduling their own meetings) through MCS staff(conference.center@oregonstate.edu), or ad-hoc access through MCS helpdesk

Service Hours

When this service is available

M-F 7am-5:00pm; on-call M-F 5:00pm-9:00pm

Charges, Options & Fees

The cost for someone to access this service

Fees are dependent on the request.

Audience

Who can access this service

OSU staff and faculty.

  • Students: All
  • Employees: All
  • Departments: Some
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

There are no access requirements.

Support & Training

Availability

When support for this service is available

M-F 7am-5:00pm; on-call M-F 5:00pm-9:00pm

Training

What training is available for this service

Guidelines are available here: http://is.oregonstate.edu/service/videoconferencing.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Client Services
  • Business Contact(s): conference.center@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Client Services
  • Service Manager(s): [Pete Sander focusing on depricating alternative methods and training Service Desk response. Prepares service reports and conducts reviews.]
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

196,119 

Service Level Agreement

The agreed upon level of service between the provider and user

No SLA. Commercially reasonable measures to restore services

Other Services

Related

Services related to this service that are not Enabling or Enhancing

Audio Conferencing, Academic technologies/Media Services, OSU Telecom, OSU Network Services

Enabling

Services that must be in place for this service to be delivered

OSU core data network, OSU CISO (firewalls)

Enhancing

Services that enhance the value of this service and are not absolutely required

Audio conferencing (adding telephone-only users to a video conference), video recording