MS Bookings - Why Can't I Cancel Appointments?

Issue/Question

  • How come I'm able to log in to Bookings, but I can't cancel appointments?
  • Why can't I cancel appointments in Bookings?

Environment

  • Oregon State University
  • OSU Employee
  • MS Bookings

Cause/Explanation

Bookings has 3 different access levels for staff (learn more here).

A user will need to have "administrator" access permissions set for the Bookings Calendar they are trying to cancel an appointment on in order for it to work.

If someone can log in to Bookings but cannot cancel appointments, they are likely assigned "Viewer" access.

Resolution

Method 1; Ask an Administator on your calendar to give you Administrator access, too

Directions the current Administrator would need to go through to give you Administator access:

  1. From the MS Bookings webpage for your calendar, they would select the "Staff" tab on the left-side menu
  2. Click on your name to open your staff settings
  3. Click in the text box for the access level, and change it to Administator
  4. Select Save

 

Method 2; If you cannot receive Administrator access yourself, ask an Administator to cancel the appointment for you

See: MS Bookings - Cancelling An Appointment

 

For assistance, contact the Service Desk.

Print Article