Qualtrics - Emails from Qualtrics Landing in Junk Mail

Issue/Question

  • Emails from Qualtrics are landing in recipients' Junk Mail or Spam folders.

Environment

  • Oregon State University
  • Qualtrics
  • Email

Explanation

If you send from an external tool with an email address @oregonstate.edu, it looks to mail servers as though the OSU's email is being masqueraded, and the email may therefore be marked as Junk or Spam.

Resolution

Send From Surveys@surveys.oregonstate.edu

When composing an email in Qualtrics, leave the "From" address set to "surveys@surveys.oregonstate.edu". You can set your address as the reply-to address.

 

For assistance, contact the Service Desk.

Details

Article ID: 119009
Created
Thu 10/22/20 3:54 PM
Modified
Thu 10/22/20 3:55 PM