TeamDynamix - Email client adds "Auto-complete entry" for person, but incorrect e-mail address "notify@teamdynamixapp.com"

Issue/Question

  • Why do I get an e-mail notification with the following message when I email someone from Outlook?
    • "You have contacted notify@teamdynamixapp.com.
      Please note that this address is *not* monitored. You may need to send your original message to a different recipient."
       

Environment

  • Oregon State University
  • TeamDynamix
  • Outlook

Cause/Explanation

TeamDynamix sends emails from "notify@teamdynamixapp.com", but lists the person that sent the message. For example - Lucas Friedrichsen <notify@teamdynamixapp.com>. Email clients like Microsoft Outlook will often add new email addresses to an "Auto-complete" list so you can type a name in the "To", "CC" or "BCC" fields quickly. 

The problem is that email will NOT reach the person you are intending to reach.

 

Resolution

Method 1 - Resend the notification, delete the "Auto-complete entry"

When you notice those those "quick contacts", or receive an e-mail message from TeamDynamix that something was not delivered, there is a multiple step process to perform.

  1. Resend the email or calendar invite to the person and their correct e-mail address.
  2. Remove the "Auto-complete entry" in Microsoft Outlook
    1. Open Microsoft Outlook
    2. Create a new email message
    3. Type the person's name
    4. Hover over the entry
    5. Click the "X" on the entry to delete the "auto-complete" entry

Information from Microsoft about this process

"Once a recipient name is removed, it won't appear again in the Auto-Complete List unless you deliberately select it from your Contacts list or type the address in manually. These actions will add the address to the Auto-Complete List again. If you want to permanently remove a recipient from your Contacts list, see delete a contact."

https://support.microsoft.com/en-us/office/manage-suggested-recipients-in-the-to-cc-and-bcc-boxes-with-auto-complete-dbe46e31-c098-4881-8cf7-66b037bce23e

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 119303
Created
Wed 10/28/20 10:23 AM
Modified
Thu 1/7/21 2:20 PM