Exchange Online - Can't Setup Outlook App for iOS, "your email server is not configured properly"

Issue/Question

Environment

  • Oregon State University
  • Exchange Email
  • Employee, Student Employee

Cause/Explanation

This issue can occur if your Exchange mailbox was recently setup but has not yet been migrated from Exchange on-prem to Exchange Online. Newly created mailboxes are usually migrated within a couple of days.

Resolution

Contact the Service Desk or your department IT. We can confirm whether your mailbox has been setup successfully in Exchange Online. It is best to wait until the mailbox has been setup on Exchange Online before configuring mobile apps.

Until your mailbox is setup, you can access your email via a web browser at: https://exmail.oregonstate.edu/owa

 

Details

Article ID: 122149
Created
Sun 12/6/20 11:02 AM
Modified
Sun 12/6/20 11:03 AM