MS Bookings - Students can't access my Bookings page

Issue/Question

  • Students get errors when trying to book with me via Bookings
  • Why can't students access / view my Bookings page to schedule appointments with me?

Environment

  • Oregon State University
  • OSU Employees
  • MS Bookings

Explanation

This issue arises when users have the setting of "Require a Microsoft 365 or Office 365 account from my organization to book" turned ON; which is not necessary. 

Students may see they need to login, and either a) be logged in with a different MS or Office account and not realize they need to be logged into their ONID credentials, b) not realize they need to use their ONID credentials and sign in with a different MS or Office account, or c) see that they need to login and stop there without trying to login with their ONID. All of these result in the student not being able to access the Bookings page to schedule their appointment. 

Resolution

Method 1

  1. From the MS Bookings webpage, select the "Booking Page" tab on the left-side menu
  2. Un-check or turn off the setting "Require a Microsoft 365 or Office 365 account from my organization to book" 
  3. Click "Save and publish" 

 

Assistance

For assistance, contact the Service Desk.

If there is a specific "request" form add that as link here.

Details

Article ID: 127722
Created
Wed 2/10/21 4:25 PM
Modified
Thu 2/11/21 8:44 AM