Issue/Question
- How do I clear the cache of Microsoft Teams?
Environment
- Oregon State University
- MS Teams
Explanation
Various issues have been solved with clearing the teams cache that seem to have no corrolation with each other. (i.e audio issues, joining non-osu teams pages, etc.)
Clearing the cache is as simple as deleting files from the computer. (Deleting these files is not a data loss issue because the Teams account data is stored in the cloud, not locally on the computer.)
Resolution
Clearing Teams Cache (on Windows)
- Make sure teams is completely closed (It is suggested to open teams, right click in the task bar, and select 'Quit'.) This is to make sure teams is completely closed.
- Open File explorer and in the address bar paste this file path: %appdata%\Microsoft\Teams
- You can go ahead and delete everything in that folder.
- Restart the computer after deleteing these files.
NOTE: Alternatively, you can follow these steps if you prefer to use the 'run dialog' box method: (These are the steps that Microsoft.com lists)
- Make sure teams is completely closed (It is suggested to open teams, right click in the task bar, and select 'Quit').
- Open the Run dialog box by pressing the Windows logo key +R.
- In the Run dialog box, enter %appdata%\Microsoft\Teams and then select OK.
- Delete all files and folders in that file list.
- Restart Teams/ Windows
Clearing Teams Cache (On macOS)
- Make sure teams is completely closed (It is suggested to open teams, right-click the Teams icon in the dock, and then select Quit, you can also press Command (⌘)-Q). This is to make sure teams is completely closed.
- In Finder, Navigate to "Applications" (on Ventura it is in the left menu near the top).
- Then scroll down near the bottom of the list and select the "Utilities" folder.
- Double-Click "Terminal".
- Enter the following command: rm -r ~/Library/Application\ Support/Microsoft/Teams then press Return.
- Restart Teams/ Mac.
Assistance
For assistance, contact the Service Desk.