Office 365 - Known Issue: "Your account doesn't allow editing on a mac. To learn more, contact your Admin about your office plan."

Issue/Question

I downloaded Office365 through Oregon State, but I am getting this error:

"Your account doesn't allow editing on a mac. To learn more, contact your Admin about your office plan."

Environment

  • Oregon State University
  • Student or Employee
  • Office 365
  • Mac

Cause

This issue can be caused by the Mac caching Microsoft Office information from a previous install.

Resolution

Method 1

  1. Uninstall Office 365 from the Mac.
    1. Open Finder > Applications.
    2. Command ⌘ + click to select all of the Office for Mac applications.
    3. Ctrl + click an application you selected and click Move to Trash
  2. Remove files from your user Library folder
    1. In Finder, press Command ⌘ + Shift + g.
    2. In the window that opens, enter ~/Library and then click Go.
    3. Open the Containers folder and ctrl + click each of these folders and Move to Trash. Note that some of these folders may not be present.
      • com.microsoft.errorreporting
      • com.microsoft.Excel
      • com.microsoft.netlib.shipassertprocess
      • com.microsoft.Office365ServiceV2
      • com.microsoft.Outlook
      • com.microsoft.Powerpoint
      • com.microsoft.RMS-XPCService
      • com.microsoft.Word
      • com.microsoft.onenote.mac
    4. Click the back arrow to go back to the Library folder and open Group Containers. Ctrl + click each of these folders if present, and Move to Trash.
      Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.
      • UBF8T346G9.ms
      • UBF8T346G9.Office
      • UBF8T346G9.OfficeOsfWebHost
  3. Remove from Dock and restart
    • If you put any of the Office applications in your Dock, go to each one and ctrl + click > Options > Remove from Dock
  4. Restart the Mac to complete the uninstall.
  5. Install a fresh copy from oregonstate.edu/office365.

 

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 51941
Created
Thu 4/12/18 4:29 PM
Modified
Mon 5/10/21 9:25 AM