Office 365 - Known Issue: "Your account doesn't allow editing on a mac. To learn more, contact your Admin about your office plan."

Issue/Question

I downloaded Office365 through Oregon State, but I am getting this error:

"Your account doesn't allow editing on a mac. To learn more, contact your Admin about your office plan."

Environment

  • Oregon State
    • Employee
    • Student
      • Mac
        • Office365

Cause

One cause that has been seen is the Mac caching Microsoft Office information from a previous install.

Resolution

Method 1:

  1. Uninstall Office 365 from the Mac.
    1. Open Finder > Applications.

    2. Command ⌘ + click to select all of the Office for Mac applications.

    3. Ctrl + click an application you selected and click Move to Trash.

  2. Remove files from your user Library folder

    1. In Finder, press Command ⌘ + Shift + g.

    2. In the window that opens, enter ~/Library and then click Go.

    3. Open the Containers folder and ctrl + click each of these folders and Move to Trash. Note that some of these folders may not be present.

      • com.microsoft.errorreporting

      • com.microsoft.Excel

      • com.microsoft.netlib.shipassertprocess

      • com.microsoft.Office365ServiceV2

      • com.microsoft.Outlook

      • com.microsoft.Powerpoint

      • com.microsoft.RMS-XPCService

      • com.microsoft.Word

      • com.microsoft.onenote.mac

    4. Click the back arrow to go back to the Library folder and open Group Containers. Ctrl + click each of these folders if present, and Move to Trash.
      Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.
      • UBF8T346G9.ms

      • UBF8T346G9.Office

      • UBF8T346G9.OfficeOsfWebHost

  3. Remove from Dock and restart

    1. If you put any of the Office applications in your Dock, go to each one and ctrl + click > Options > Remove from Dock.

  4. Restart the Mac to complete the uninstall.
  5. Install a fresh copy from office.cloud.oregonstate.edu.

For assistance, contact the Service Desk.

Details

Article ID: 51941
Created
Thu 4/12/18 4:29 PM
Modified
Mon 8/31/20 9:57 AM