Duo - Known Issue with Adobe Creative Cloud

• Can't complete Duo authentication for Adobe Creative Cloud using a security key (e.g. Yubikey) or TouchID.

Environment

• Oregon State
• Employee, Associate or Student
• ONID Account
• Duo
• Security Key (e.g. Yubikey) or TouchID
• Adobe Creative Cloud

Explanation

Adobe Creative Cloud has its own web browser for login, and it is not compatible with Security Keys or TouchID.

Resolution

Use Another Duo Device

If you have another Duo device (e.g. Android / iOS device) or Duo hardware token, use that to complete your login to Creative Cloud.

Generate a Temporary Duo Code

If you don't have another Duo device, you may use your Security Key or TouchID to generate a temporary Duo code at https://secure.onid.oregonstate.edu/duo/temporary-code.  You would then use the temporary code to complete Duo authentication for Adobe Creative Cloud.

For assistance with Duo, please contact your department's IT Helpdesk, or the IS Service Desk