Set up MFA in Salesforce using DUO

Issue/Question

How do I add DUO MFA onto my Salesforce account?

Cause

Salesforce now requires MFA for users.

Environment

• Oregon State University
  • Service Accounts
  • Non-OSU Salesforce users

Resolution

1. Sign into your Salesforce instance.
2. You will be prompted to connect Salesforce Authenticator.
3. Click "Choose Another Verification Method".
4. Select "Use verification codes from an authenticator app" and click continue.
5. Open "DUO Mobile" on your mobile device.
   1. Tap "+ Add".
   2. Select "Use QR code".
   3. Scan the QR code on the Salesforce page.
   4. Confirm that the account name looks correct and tap "Save".
   5. Type the confirmation code and click "Connect" on the Salesforce page.
6. You will now be logged into Salesforce

• The next time that you sign into Salesforce it will ask for a verification code.
  • Open the DUO Mobile app on your mobile device.
  • Tap on the related Salesforce account.
  • Type the verification code on the Salesforce page.
  • You have successfully signed into salesforce.

Assistance

If you experience difficulty following these steps please submit a request for help using the Salesforce - Request assistance form.