Body
Issue/Question
Environment
- Oregon State University
- Community Network
Explanation
The Local Resource Person (LRP) serves as a liaison between their department and Community Network (CN). The LRP notifies CN when changes need to be made to accounts, mailboxes or file permissions. Often the LRP notifies CN when a computer needs to be setup or reloaded, but these requests can also come from anyone in the department.
CN will coordinate with the LRP on any communications or projects that impact the entire department, such as service changes or department office moves.
Note: A unit head can make and approve all of the same types of requests that an LRP does. The LRP can be a unit head or another designated person.
CN Workflows Requiring Approvals
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Workflow
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Approval Needed
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New full account
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LRP or Unit head
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New resource account/mailbox
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None
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Account terminations
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LRP or Unit head
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Account migration to another department
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LRP or Unit head
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Account directory changes (e.g. Title, Department)
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None; CN will coordinate with Business Center or Telecom
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New distribution list
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None
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New email contact
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None
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New Restricted Share
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None
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Modify Restricted Share access
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LRP, Unit head, or restricted share owner
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Modify Shared Mailbox access
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LRP, Unit head, or shared mailbox owner
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Forward mail out of Exchange
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LRP or Unit head
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Preservation request for email or files
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HR or Office of General Counsel
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Machine build or rebuild
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None
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Hardware recommendation request
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None
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Troubleshooting
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None
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