Service Desk

Service Desk

  • Service Type: Enabling
  • Security Rating: Confidential
  • Business Impact: Medium
  • Business Priority: Medium
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research



A brief summary of this service

The Service Desk provides general assistance and manages service requests from individuals and departments. Get help from the Service Desk


How this service adds value towards the mission of the university

Secure and operational computers, access to OSU Resources, Tier 1 support for many OSU IT services and applications

Service Access

Request Access

How to access to this service

Telephone, email, in-person, or web form

Get help from the Service Desk

Service Hours

When this service is available

Service Desk hours

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use the service desk.


Who can access this service

OSU students, staff, and faculty.

  • Students: All
  • Employees: All
  • Departments: All
  • Associated Groups: Some

Requirements for Access

Any additional requirements before a user can access this service

OSU affiliation.

Support & Training


When support for this service is available

Service Desk hours


What training is available for this service

No formal training is necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Customer Experience (Andrew Wheeler)
  • Business Contact(s):
  • Business Unit(s): Customer Experience
  • Service Owner(s): Director of Customer Experience (Andrew Wheeler)
  • Service Manager(s): Asst Director of Customer Experience (Kirsten Petersen)
  • Escalation Contact(s): Standard


The cost to operate this service


Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services


Services related to this service that are not Enabling or Enhancing

CN, College IT support


Services that must be in place for this service to be delivered

Active Directory auth, terminal server, Microsoft Stack


Services that enhance the value of this service and are not absolutely required

CN, College IT support, ITSM

Request Service


Service ID: 25517
Tue 1/23/18 12:46 PM
Fri 2/24/23 3:56 PM