Banner Financial Aid

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Financial Aid

  • Service Type: Core
  • Security Rating: Confidential
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Operate the University

Overview

Description

A brief summary of this service

Banner Financial Aid processes, distributes, and reports financial aid to students.

Value

How this service adds value towards the mission of the university

Provides the fundamental services associated with federal financial aid processing for students at all levels of the institution: Bachelors, Masters, Professional, and PHD

Service Access

Access this Services

Additional links for accessing the service

Access Banner Financial Aid

Access Banner Financial Aid http://banner.oregonstate.edu/

Request Access

How to access to this service

Self Service is automatic for enrolled students, and the Banner Security Access form required for administrative users: http://is.oregonstate.edu/administrative-computing/request-access-osu-systems 

Service Hours

When this service is available

7/18/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use Banner Financial Aid.

Audience

Who can access this service

Administrators and OSU students.

  • Students: All
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Financial Aid staff.

Support & Training

Availability

When support for this service is available

Service Desk Hours, but secondary support is M-F 8:00am-5:00pm

Training

What training is available for this service

Guidelines are available here: https://is.oregonstate.edu/administrative-data-systems-training/basic-training/banner-basics.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Financial Aid
  • Business Contact(s): kent.kuo@oregonstate.edu; pete.pavey@oregonstate.edu, jill.swenson@oregonstate.edu
  • Business Unit(s): Enrollment Management, Financial Aid Office, Student Accounting
  • Service Owner(s): Director of Enterprise Computing
  • Service Manager(s): Peter Pavey
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

764060.00

Service Level Agreement

The agreed upon level of service between the provider and user

99.5% planned uptime, RTO: 3 days, RPO: zero data loss

Other Services

Related

Services related to this service that are not Enabling or Enhancing

AWA, OnBase, Banner FIS, Banner HRIS, Banner SIS,  Banner Workflow, FormFusion, MyDegrees, ODS, OFAX, Scholarship Mgmt System, and CORE Reports

Enabling

Services that must be in place for this service to be delivered

Infrastructure Systems and IAM

Enhancing

Services that enhance the value of this service and are not absolutely required

None at this time.