Docusign Esignature Solution

  • Service Type: Enhancing
  • Security Rating: Confidential
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Operate the University



A brief summary of this service

Docusign provides tools to route electronic documents, as well as collating data and esignatures.


How this service adds value towards the mission of the university

Anticipated to substantially enable the electronic collection of signatures instead of traditional paper-based pen/ink mechanisms still in use today.

Service Access

Access this Services

Additional links for accessing the service

Access DocuSign

Access DocuSign

Request Access

How to access to this service

Access is granted based upon appropriate appovals by OSU supervisors and appropriate training.

Service Hours

When this service is available


Charges, Options & Fees

The cost for someone to access this service

There is no cost to use Docusign Esignature Solution.


Who can access this service

OSU Staff.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Contingent upon training.

Support & Training


When support for this service is available

Service Desk Hours, but secondary support is M-F 8:00am-5:00pm


What training is available for this service

Guidelines and tutorials are available here:

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Human Resources, Director of OSU Business Centers, Graduate School Dean, VP of Finance, VP of Information Services, VP of University Extension, Director of OSU Foundation
  • Business Contact(s):,
  • Business Unit(s): Human Resources, OSU Business Centers, Graduate School, Finance & Administration, Information Services, University Extension, and the OSU Foundation
  • Service Owner(s): Director of Enterprise Computing
  • Service Manager(s): Kent Kuo
  • Escalation Contact(s): Service Desk Standard


The cost to operate this service


Service Level Agreement

The agreed upon level of service between the provider and user

99.9% planned uptime

Other Services


Services related to this service that are not Enabling or Enhancing

Data Integration, OnBase, Banner SIS, Banner HRIS, Banner Financial Aid,  Banner Workflow, FormFusion, ODS


Services that must be in place for this service to be delivered


Services that enhance the value of this service and are not absolutely required

"Electronic signature solutions combines functional capabilities of gathering information from and to send to the Banner ERP systems, as well as an actual ""signature""."

Request Service


Service ID: 25534
Tue 1/23/18 1:39 PM
Mon 7/18/22 8:58 AM