OFAX

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

OFAX

  • Service Type: Core
  • Security Rating: Confidential
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Operate the University

Overview

Description

A brief summary of this service

OFAX is a standalone software suite for the Degree Partnership Program between OSU and Linn-Benton Community College.

Value

How this service adds value towards the mission of the university

The OFAX application allows OSU to check the enrollment of DPP students who are taking classes at both Community Colleges and OSU, in the calculation and disbursement of Federal Financial Aid.

Service Access

Request Access

How to access to this service

Access is limited to the staff in the Office of Financial Aid and Scholarships at OSU.

Service Hours

When this service is available

7/18/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use OFAX.

Audience

Who can access this service

DPP-enrolled students and faculty in OSU’s financial aid office.

  • Students: N/A
  • Employees: Some
  • Departments: Some
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

OSU staff in the Office of Financial Aid and Scholarships.

Support & Training

Availability

When support for this service is available

Service Desk Hours, but secondary support is M-F 8:00am-5:00pm

Training

What training is available for this service

Provided by the Office of Financial Aid and Scholarships at OSU.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Financial Aid & Scholarships
  • Business Contact(s): rick.debellis@oregonstate.edu, tim.harris@oregonstate.edu, pete.pavey@oregonstate.edu
  • Business Unit(s): Office of Financial Aid and Scholarships at OSU.
  • Service Owner(s): Director of Enterprise Computing
  • Service Manager(s): Kent Kuo
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

7837.00

Service Level Agreement

The agreed upon level of service between the provider and user

99.5% planned uptime, RTO: 3 days, RPO: zero data loss

Other Services

Related

Services related to this service that are not Enabling or Enhancing

AWA, Banner Student, Banner Financial Aid, Student AR, FormFusion,  ODS,  CORE Reports

Enabling

Services that must be in place for this service to be delivered

Enhancing

Services that enhance the value of this service and are not absolutely required