Productivity Tools

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Productivity Tools

Service Type: Enabling
Security Rating: Sensitive
Business Impact: High
Business Priority: High
Lines of Service:
- How We Learn
- How We Work
- How We Operate the University
- How We Conduct Research

Overview

Description

A brief summary of this service

Access third-party software, such as Office and Google Suite, through OSU.

Value

How this service adds value towards the mission of the university

Various local install & cloud-based productivity tools

Service Access

Access this Services

Additional links for accessing the service

Access Office365

Access OSU Google Apps

Request Access

How to access to this service

Automated

Service Hours

When this service is available

24/7/365

Charges, Options & Fees

The cost for someone to access this service

Fees depend on specific software.

Audience

Who can access this service

OSU affiliates.

Students: All
Employees: All
Departments: All
Associated Groups: Some

Requirements for Access

Any additional requirements before a user can access this service

OSU affiliation.

Support & Training

Availability

When support for this service is available

Service Desk hours

Training

What training is available for this service

Training is specific to individual software suites.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Customer Experience (Andrew Wheeler)
Business Contact(s): Andrew.Wheeler@oregonstate.edu
Business Unit(s): Customer Experience
Service Owner(s): Director of Customer Experience (Andrew Wheeler)
Service Manager(s): TBD
Escalation Contact(s): Standard

Cost

The cost to operate this service

392,695

Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services

Services related to this service that are not Enabling or Enhancing

All of them…

Enabling

Services that must be in place for this service to be delivered

Active Directory auth, Microsoft Stack

Enhancing

Services that enhance the value of this service and are not absolutely required