Qualtrics

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Qualtrics

Service Type: Enabling
Security Rating: Sensitive
Business Impact: Low
Business Priority: Low
Lines of Service:
- How We Learn
- How We Work
- How We Operate the University
- How We Conduct Research

Overview

Description

A brief summary of this service

Qualtrics allows faculty and staff to administer, assign and review online surveys.

Value

How this service adds value towards the mission of the university

Web-based survey & data collection tools

Service Access

Access this Services

Additional links for accessing the service

Access Qualtrics

Request Access

How to access to this service

automated

Service Hours

When this service is available

24/7/365 (Support hours during Service Desk standard hours)

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use Qualtrics.

Audience

Who can access this service

Staff, students and faculty.

Students: All
Employees: All
Departments: All
Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

ONID account.

Support & Training

Availability

When support for this service is available

Service Desk hours

Training

What training is available for this service

Web modules are available at Qualtrics.com.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Customer Experience (Andrew Wheeler)
Business Contact(s): Andrew.Wheeler@oregonstate.edu
Business Unit(s): Customer Experience
Service Owner(s): Director of Customer Experience (Andrew Wheeler)
Service Manager(s): Doug Weir, College of Business; & Kirsten Petersen, Customer Experience
Escalation Contact(s): Standard

Cost

The cost to operate this service

53,743

Service Level Agreement

The agreed upon level of service between the provider and user

Based solely on Qualtrics SLA

Other Services

Services related to this service that are not Enabling or Enhancing

None at this time

Enabling

Services that must be in place for this service to be delivered

Active Directory auth

Enhancing

Services that enhance the value of this service and are not absolutely required