Computer Classrooms

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Computer Classrooms

Service Type: Core
Security Rating: Sensitive
Business Impact: High
Business Priority: High
Lines of Service:
- How We Learn

Overview

Description

A brief summary of this service

Computer classrooms provide a technology-enabled environment for teaching.

Value

How this service adds value towards the mission of the university

Computer-based Instruction & Testing

Service Access

Request Access

How to access to this service

R-25/webform

Service Hours

When this service is available

Class hours

Charges, Options & Fees

The cost for someone to access this service

The standard fee is $45/hour without provided instruction, but is set at the discretion of the director.

Audience

Who can access this service

OSU campus.

Students: All
Employees: Some
Departments: Some
Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

OSU students and faculty.

Support & Training

Availability

When support for this service is available

Service Desk hours

Training

What training is available for this service

Training is available at the service desk.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Customer Experience (Andrew Wheeler)
Business Contact(s): Andrew.Wheeler@oregonstate.edu
Business Unit(s): Customer Experience
Service Owner(s): Director of Customer Experience (Andrew Wheeler)
Service Manager(s): SSG/Richard Turk
Escalation Contact(s): Standard

Cost

The cost to operate this service

139,082

Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services

Services related to this service that are not Enabling or Enhancing

Departmental Computer Classrooms (e.g. INTO-OSU)

Enabling

Services that must be in place for this service to be delivered

Active Directory auth, Microsoft Stack, Service Desk, Endpoint Management, Citrix, Productivity Tools

Enhancing

Services that enhance the value of this service and are not absolutely required