Computing Labs

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Computing Labs

Service Type: Enabling
Security Rating: Confidential
Business Impact: Medium
Business Priority: High
Lines of Service:
- How We Work

Overview

Description

A brief summary of this service

Computing labs provide students access to computers for academic work or testing.

Value

How this service adds value towards the mission of the university

Desktop computers with University-licensed software for student use & testing (E-Campus, INTO, etc.)

Service Access

Request Access

How to access to this service

They ask, we add them to the AD group (service request by end user)

Service Hours

When this service is available

24/7/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use the computing labs.

Audience

Who can access this service

OSU students.

Students: All
Employees: N/A
Departments: N/A
Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

OSU students or faculty.

Support & Training

Availability

When support for this service is available

Service Desk hours

Training

What training is available for this service

No formal training is necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Customer Experience (Andrew Wheeler)
Business Contact(s): Andrew.Wheeler@oregonstate.edu
Business Unit(s): Customer Experience
Service Owner(s): Director of Customer Experience (Andrew Wheeler)
Service Manager(s): SSG/Richard Turk
Escalation Contact(s): Standard

Cost

The cost to operate this service

549,079

Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services

Services related to this service that are not Enabling or Enhancing

Departmental Computer Labs (e.g. Engineering)

Enabling

Services that must be in place for this service to be delivered

Active Directory auth, Microsoft Stack, Desktop Support, Endpoint Management, Central software distribution

Enhancing

Services that enhance the value of this service and are not absolutely required