Computing Labs

Computing Labs

  • Service Type: Enabling
  • Security Rating: Confidential
  • Business Impact: Medium
  • Business Priority: High
  • Lines of Service:
    • How We Work



A brief summary of this service

Computing labs provide students access to computers for academic work or testing.


How this service adds value towards the mission of the university

Desktop computers with University-licensed software for student use & testing (E-Campus, INTO, etc.)

Service Access

Request Access

How to access to this service

They ask, we add them to the AD group (service request by end user)

Service Hours

When this service is available


Charges, Options & Fees

The cost for someone to access this service

There is no cost to use the computing labs.


Who can access this service

OSU students.

  • Students: All
  • Employees: N/A
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

OSU students or faculty.

Support & Training


When support for this service is available

Service Desk hours


What training is available for this service

No formal training is necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Customer Experience (Andrew Wheeler)
  • Business Contact(s):
  • Business Unit(s): Customer Experience
  • Service Owner(s): Director of Customer Experience (Andrew Wheeler)
  • Service Manager(s): SSG/Richard Turk
  • Escalation Contact(s): Standard


The cost to operate this service


Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services


Services related to this service that are not Enabling or Enhancing

Departmental Computer Labs (e.g. Engineering)


Services that must be in place for this service to be delivered

Active Directory auth, Microsoft Stack, Desktop Support, Endpoint Management, Central software distribution


Services that enhance the value of this service and are not absolutely required

None at this time

Request Service


Service ID: 25564
Tue 1/23/18 3:02 PM
Mon 4/19/21 2:08 PM