VPN

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

VPN

  • Service Type: Enhancing
  • Security Rating: Public
  • Business Impact: Low
  • Business Priority: Medium
  • Lines of Service:
    • How We Learn
    • How We Work

Overview

Description

A brief summary of this service

The VPN allows remote access to the campus network.

Value

How this service adds value towards the mission of the university

Off-campus access to campus resources, to allow remote or after-hours work, as well as some remote site connectivity.

Service Access

Access this Services

Additional links for accessing the service

Access the OSU VPN

Access the OSU VPN http://sds.oregonstate.edu/

Request Access

How to access to this service

Automatic

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use the VPN.

Audience

Who can access this service

OSU campus.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

ONID account.

Support & Training

Availability

When support for this service is available

Service Desk Hours

Training

What training is available for this service

Documentation is available online.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Networking and Telecom
  • Business Contact(s): johan.reinalda@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Networking and Telecom
  • Service Manager(s): Director of Networking and Telecom
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

 54,653 

Service Level Agreement

The agreed upon level of service between the provider and user

No SLA, but 1 hour response time. Commercially reasonable efforts to restore services

Other Services

Related

Services related to this service that are not Enabling or Enhancing

Remote desktop services (in IS (NWTERM), other departments may have remote desktop access as well.)

Enabling

Services that must be in place for this service to be delivered

IAM

Enhancing

Services that enhance the value of this service and are not absolutely required

None at this time.