Datacenter Services

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Servers and hosting.

  • Service Type: Enabling
  • Security Rating: Public
  • Business Impact: Critical
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

Datacenter Services provides datacenter hosting space to OSU customers.

Value

How this service adds value towards the mission of the university

Hosting services to run on-campus network devices and servers for IS, and servers for other departments

Service Access

Request Access

How to access to this service

Through support units

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use datacenter services.

Audience

Who can access this service

OSU staff.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Dependent on departmental approval.

Support & Training

Availability

When support for this service is available

M-F 8AM-5PM

Training

What training is available for this service

Training is provided in person.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Networking and Telecom
  • Business Contact(s): telecom.customerservice@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Networking and Telecom
  • Service Manager(s): Steve Fowler
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

127,671 

Service Level Agreement

The agreed upon level of service between the provider and user

No SLA. Client perception is that service loss is unacceptable.

Other Services

Related

Services related to this service that are not Enabling or Enhancing

None

Enabling

Services that must be in place for this service to be delivered

Network, SIG/SSG services, others

Enhancing

Services that enhance the value of this service and are not absolutely required

none