Drupal Codebase

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Hosting and content.

  • Service Type: Enhancing
  • Security Rating: Public
  • Business Impact: Medium
  • Business Priority: Low
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

A content management codebase provided through OSU.

Value

How this service adds value towards the mission of the university

maximum flexibility, including distribution options, module configurations, and control over updates/patching. IS Support, training, SEO/exposure

Service Access

Request Access

How to access to this service

http://is.oregonstate.edu/webform/contact-web-services

Service Hours

When this service is available

24/7/365

Charges, Options & Fees

The cost for someone to access this service

$4k per year for an unmanaged codebase or $8k per year for a codebase including patches and updates.

Audience

Who can access this service

OSU staff.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

ONID account.

Support & Training

Availability

When support for this service is available

M-F 8:00-5:00

Training

What training is available for this service

Training is available online, or in a classroom or open lab format provided seven to eight times per month.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director, Web and Mobile Services
  • Business Contact(s): derek.whiteside@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Manager, Web Services
  • Service Manager(s): Manager, Web Services
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

22000.00

Service Level Agreement

The agreed upon level of service between the provider and user

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Other Services

Related

Services related to this service that are not Enabling or Enhancing

OSU Drupal, Generic Hosting

Enabling

Services that must be in place for this service to be delivered

OSU Drupal, IAM, Infrastructure (DNS)

Enhancing

Services that enhance the value of this service and are not absolutely required

API gateway, Calendar, Wordpress