Box

Tags Box

Collaboration and storage

  • Service Type: Core
  • Security Rating: Sensitive
  • Business Impact: High
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

File Sync and Sharing Service enables departments, current employees, and enrolled students to store and share data.

Value

How this service adds value towards the mission of the university

Storing unlimited amount of data, sharing files and documents within OSU and externally, and accessing files from any device.

Service Access

Access this Services

Additional links for accessing the service

Login to Box

Login to Box http://box.oregonstate.edu/

Request Access

How to request this service

Automatic

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

No Fee

Audience

Who can access this service

50,000 Active Users

  • Students: All
  • Employees: All
  • Departments: Some
  • Associated Groups: Some

Requirements for Access

Any additional requirements before a user can access this service

Group Access (Current Employees, Enrolled Students + previous 2 terms)

Support & Training

Availability

When support for this service is available

Service Desk Hours

Training

What training is available for this service

Vendor Provided Videos at http://box.com

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Client Services
  • Business Contact(s): Andrew.Wheeler@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Client Services
  • Service Manager(s): Carolyn Rothwell
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

117,513�

Service Level Agreement

The agreed upon level of service between the provider and user

"Box contract: 99.9% uptime, 1hr response time for Level 1 issues, ""commerically reasonable"" measures to protect Data Integrity. OSU Response: 1hr response within operating hours, 1wk resolution. Not responsible for production down and we don't offer customization."

Other Services

Related

Services related to this service that are not Enabling or Enhancing

My CN, Google Suite for Education, O365

Enabling

Services that must be in place for this service to be delivered

IAM

Enhancing

Services that enhance the value of this service and are not absolutely required

None at this time.

Synonym 1, Synonym 2, synonym 3

 
Request Service

Details

Service ID: 27102
Created
Tue 4/3/18 8:14 AM
Modified
Tue 8/13/19 9:58 AM