Tags Box

Collaboration and storage

  • Service Type: Core
  • Security Rating: Sensitive
  • Business Impact: High
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research



A brief summary of this service

File Sync and Sharing Service enables departments, current employees, and enrolled students to store and share data.


How this service adds value towards the mission of the university

Storing unlimited amount of data, sharing files and documents within OSU and externally, and accessing files from any device.

Service Access

Access this Services

Additional links for accessing the service

Login to Box

Login to Box

Request Access

How to request this service


Service Hours

When this service is available


Charges, Options & Fees

The cost for someone to access this service

No Fee


Who can access this service

50,000 Active Users

  • Students: All
  • Employees: All
  • Departments: Some
  • Associated Groups: Some

Requirements for Access

Any additional requirements before a user can access this service

Group Access (Current Employees, Enrolled Students + previous 2 terms)

Support & Training


When support for this service is available

Service Desk Hours


What training is available for this service

Vendor Provided Videos at

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Client Services
  • Business Contact(s):
  • Business Unit(s): IS
  • Service Owner(s): Director of Client Services
  • Service Manager(s): Carolyn Rothwell
  • Escalation Contact(s): Service Desk Standard


The cost to operate this service


Service Level Agreement

The agreed upon level of service between the provider and user

"Box contract: 99.9% uptime, 1hr response time for Level 1 issues, ""commerically reasonable"" measures to protect Data Integrity. OSU Response: 1hr response within operating hours, 1wk resolution. Not responsible for production down and we don't offer customization."

Other Services


Services related to this service that are not Enabling or Enhancing

My CN, Google Suite for Education, O365


Services that must be in place for this service to be delivered



Services that enhance the value of this service and are not absolutely required

None at this time.

Synonym 1, Synonym 2, synonym 3

Request Service


Service ID: 27102
Tue 4/3/18 8:14 AM
Tue 8/13/19 9:58 AM