Zoom

videoconference zoom audioconference

Note: Support for Zoom has been moved to the MySupport Portal, please submit requests at that portal.

Zoom

Service Type: Enabling
Security Rating: Public
Business Impact: Medium
Business Priority: Medium
Lines of Service:
- How We Learn
- How We Work
- How We Operate the University
- How We Conduct Research

Overview

Description

A brief summary of this service

Zoom provides a digital platform for project collaboration and presentation.

Value

How this service adds value towards the mission of the university

Web-based collaboration & presentation

Service Access

Access this Services

Additional links for accessing the service

https://oregonstate.zoom.us/

Request Access

How to access to this service

via https://oregonstate.zoom.us/

Service Hours

When this service is available

24/7/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use Zoom.

Audience

Who can access this service

OSU affiliates.

Students: All
Employees: All
Departments: All
Associated Groups: Some

Requirements for Access

Any additional requirements before a user can access this service

ONID account.

Support & Training

Availability

When support for this service is available

Service Desk hours - 24/7/365 if calling Zoom directly.

Training

What training is available for this service

Training is available online provided by Zoom.

Service Management

Service Ownership

Contacts related to management or ownership of this service

Business Owner(s): Director of Customer Experience (Andrew Wheeler)
Business Contact(s): andrew.wheeler@oregonstate.edu
Business Unit(s): Customer Experience
Service Owner(s): Director of Customer Experience (Andrew Wheeler)
Service Manager(s): Ryan Fordham
Escalation Contact(s): Standard

Cost

The cost to operate this service

Contract cost on file with OSU Procurement

Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services

Services related to this service that are not Enabling or Enhancing

Multi-site conferencing

Enabling

Services that must be in place for this service to be delivered

SSO, Grouper

Enhancing

Services that enhance the value of this service and are not absolutely required