1. Service Catalog
  2. Communication & Collaboration
  3. Exchange - E-mail and calendar
  4. Exchange e-mail and calendar

Exchange e-mail and calendar

Exchange e-mail and calendar

  • Service Type: Core
  • Security Rating:Sensitive
  • Business Impact: High
  • Business Priority: High
  • Lines of Service:
    • Students: N/A
    • Employees: Some
    • Departments: N/A
    • Associated Groups: N/A

Overview

Description

A brief summary of this service

Exchange e-mail allows OSU employees access to email with first.last@oregonstate.edu email addresses. This is accessed via Outlook, Outlook WebMail, and mobile devices.

Value

How this service adds value towards the mission of the university

Employees receive official OSU email addresses for collaboration.

Service Access

Access this Services

Additional links for accessing the service

Access Outlook Web Access

Access BeaverPrint http://beaverprint.oregonstate.edu/

Request Access

How to access to this service

Submit a request via your IT group.

Service Hours

When this service is available

Maintenance Windows: Saturdays; Tuesday night 10pm

Charges, Options & Fees

The cost for someone to access this service

No charge.

Audience

Who can access this service

OSU Faculty and staff

  • Students: All
  • Employees: All
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Approval via their department, and access granted by their IT support group.

Support & Training

Availability

When support for this service is available

https://oregonstate.teamdynamix.com/TDClient/1935/Portal/Home/?ID=9418bea8-9941-450f-b247-eb1dc864979f

Training

What training is available for this service

No formal training is necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s):
  • Business Contact(s):
  • Business Unit(s):
  • ​​​​​Service Owner(s): Director of Infrastructure
  • Service Manager(s): Manager of Infrastructure
  • Escalation Contact(s):

Cost

The cost to operate this service

Current year costs have not been calculated

Service Level Agreement

The agreed upon level of service between the provider and user

Current state: Server support during business hours; End user support on Service Desk hours

Other Services

Related

Services related to this service that are not Enabling or Enhancing

None

Enabling

Services that must be in place for this service to be delivered

None

Enhancing

Services that enhance the value of this service and are not absolutely required

None

 
Request Service

Details

Service ID: 38550
Created
Tue 9/3/19 8:59 AM
Modified
Fri 11/15/19 10:59 AM