Hyland OnBase

Hyland OnBase

  • Service Type: Enhancing
  • Security Rating: Confidential
  • Business Impact: High
  • Business Priority: High
  • Lines of Service:
    • How We Work
    • How We Operate the University



A brief summary of this service

OnBase is an Enterprise Content Management System created by Hyland Software, Incorporated. Oregon State has licensed this product for digital document storage and management. It is a hosted solution with sophisticated workflow capabilities, strong integration with the web and interfaces with other software solutions used at Oregon State such as DocuSign.


How this service adds value towards the mission of the university

Enterprise content management and workflow capabilities.

Service Access

Request Access

How to access to this service


Service Hours

When this service is available


Charges, Options & Fees

The cost for someone to access this service

No cost.


Who can access this service

OSU Employees in specified departments.

  • Students: N/A
  • Employees: Some
  • Departments: Some
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Authorization via similar methods as Banner access.

Support & Training


When support for this service is available

M-F 8am - 5pm, except OSU holidays/closures.


What training is available for this service

Available at https://is.oregonstate.edu/onbase/training

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Business owner name
  • Business Contact(s): Business owner email
  • Business Unit(s): Department Name
  • Service Owner(s): Director of Enterprise Computing Services
  • Service Manager(s):
  • Escalation Contact(s):


The cost to operate this service

Current year costs have not been calculated

Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services


Services related to this service that are not Enabling or Enhancing


Services that must be in place for this service to be delivered



Services that enhance the value of this service and are not absolutely required

View additional info


Service ID: 38677
Mon 9/9/19 4:29 PM
Wed 11/20/19 1:34 PM