Duo - Multi-factor authentication - Request assistance

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Duo - Multi-factor authentication

  • Service Type: Enabling
  • Security Rating: Sensitive
  • Business Impact: High
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University

Overview

Description

A brief summary of this service

With two-step login, anyone trying to access your account must provide two forms of ID:

  • Something you know, such as your password.
  • Something you have, such as a passcode, a phone, or even a mobile app.

Some services and websites refer to this as two-step authentication, two-step verification, multifactor authentication, or login verification.

 

 

Value

How this service adds value towards the mission of the university

Secures your OSU account further, provides additional security for university resources.

Service Access

Access this Service

Additional links for accessing the service

Duo.oregonstate.edu

Duo.oregonstate.edu http://duo.oregonstate.edu

Request Access

How to request this service

Automatic

Service Hours

When this service is available

24x7x365

Charges, Options & Fees

The cost for someone to access this service

None

Audience

Who can access this service

All OSU students, employees and associates with ONID accounts.

  • Students: All
  • Employees: All
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

ONID account

Support & Training

Availability

When support for this service is available

https://oregonstate.teamdynamix.com/TDClient/1935/Portal/Home/?ID=9418bea8-9941-450f-b247-eb1dc864979f

Training

What training is available for this service

Training is provided at specific events, in person or over the phone.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s):
  • Business Contact(s):
  • Business Unit(s):
  • Service Owner(s): Director of Identity and Access Management
  • Service Manager(s): Director of Identity and Access Management
  • Escalation Contact(s):

Cost

The cost to operate this service

Current year costs have not been calculated

Service Level Agreement

The agreed upon level of service between the provider and user

None at this time

Other Services

Related

Services related to this service that are not Enabling or Enhancing

Enabling

Services that must be in place for this service to be delivered

...

Enhancing

Services that enhance the value of this service and are not absolutely required