Valid e-mail address going to the junk mail folder

Overview

One of the many security features of Oregon State University's e-mail systems is the robust anti-spam and anti-junk e-mail features.  These features help reduce the amount of junk mail that appears in your inbox. 

If you feel that an e-mail from a specific e-mail address should not be delivered to the Junk E-mail folder you have two options. 

Option 1: Allow this message for all Oregon State University e-mail customers.

E-mail messages arriving with important information from Oregon State University or related services (e.g. EmpCenter, Banner, OSU Alert, OSU Today, MailChimp, etc.) should be allowed to arrive in your Inbox and not your Junk E-mail folder.

These types of e-mail addresses are perfect candidates for a global approval. Click the "Request Service" and provide the detail requested to begin the process.

Option 2: Allow this message just for my account.

E-mail messages arriving with important information targeted directly at you but appear in your Junk E-mail folder can be allowed locally on your Outlook Client or Outlook Web configuration.

Help documentation can be found at the links below.

Audience

All Oregon State University e-mail customers.

Contact Information

For assistance in configuring your junk e-mail filters please reach out to the Service Desk by visiting https://oregonstate.teamdynamix.com/TDClient/1935/Portal/Home/?ID=9418bea8-9941-450f-b247-eb1dc864979f

 
Request Service

Details

45230
Created
Tue 8/18/20 8:24 AM
Modified
Tue 8/25/20 11:33 AM