Telephone and Voice Services

Telephone and Voice Services

  • Service Type: Core
  • Security Rating: Sensitive
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

Telephone and voice services provides hardware installation or assignment.

Value

How this service adds value towards the mission of the university

Communications both internally and externally in support of the University's mission

Service Access

Request Access

How to access to this service

Through suport units (telephone coordinators, DCA's)

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

Labor and equipment fees dependent on request.

Audience

Who can access this service

OSU campus.

  • Students: N/A
  • Employees: All
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

OSU department.

Support & Training

Availability

When support for this service is available

M-F 8AM-5PM typical, 24x7 support for outages affecting larger groups of phones

Training

What training is available for this service

Training available online or in person.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Networking and Telecom
  • Business Contact(s): telecom.customerservice@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Networking and Telecom
  • Service Manager(s): Steve Fowler
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

 1,276,514 

Service Level Agreement

The agreed upon level of service between the provider and user

"No SLAs, Telecom has 1hr response time for Level 1 issues, ""commercially reasonable"" measures to restore services."

Other Services

Related

Services related to this service that are not Enabling or Enhancing

none

Enabling

Services that must be in place for this service to be delivered

Enhancing

Services that enhance the value of this service and are not absolutely required

Voice mail, audio conferencing