Exchange Online - Device Setup - Apple iOS

Issue/Question

  • How do I access my Exchange email with an iOS device?

Environment

  • Oregon State University
  • Exchange Online
  • Employee, Student Employee

Resolution

Method 1: Use the Outlook App for iPhones, iPads

The Outlook app is more feature rich than the default iOS Mail app, and will offer an interface and experience more consistent with the Outlook for Web and desktop Outlook applications.

Setup a New Microsoft Outlook App
  1. Install the Microsoft Outlook app from the App Store, then open it.
  2. Enter your OSU email address in the username@oregonstate.edu format, then click Add Account.
  3. Enter your OSU Login password in the Password field, and OSU in the Description field, then click the check Sign In
    • NOTE:  If your account information is not configured automatically, please try re-entering your password and/or check your Internet connection.
  4. Click Maybe Later to proceed to your inbox.

You’ve successfully added your Exchange Online Account.  Note: it may take a few moments for your emails to download.

 

Method 2: Use the Default Mail App for iPhones, iPads

This guide was created on a device running iOS 11.  Ensure your iPhone or iPad device is connected to WIFI before proceeding.

  1. Open the Settings app and tap the Passwords & Accounts menu.
  2. Tap Add Account.
  3. Tap the Exchange option.
  4. In the Email field, enter your OSU email address in the username@oregonstate.edu format. In the Description field, enter Exchange, then tap Next.
  5. You’ll receive a prompt asking if you’d like to sign in to your Exchange account using Microsoft.  Tap the Sign In option.
  6. In the Password field, enter your OSU Login password, then tap Next.
  7. You will be asked to choose which items you’d like to sync with your device.  The recommended method is leaving all toggles switched On, but at least select Mail.  When you have finished adjusting your sync settings, tap Save.

You have successfully added your Exchange Online account to your iOS device.

 

For assistance, contact the Service Desk.

Details

Article ID: 122669
Created
Mon 12/14/20 5:15 PM