Exchange Online - Device Setup - Apple iOS

Issue/Question

• How do I access my Exchange email with an iOS device?

Environment

• Oregon State University
• Exchange Online

Resolution

Method 1: Use the Outlook App for iPhones, iPads

The Outlook app is more feature rich than the default iOS Mail app, and will offer an interface and experience more consistent with the Outlook for Web and desktop Outlook applications.

Setup a New Microsoft Outlook App

1. Install the Microsoft Outlook app from the App Store, then open it.
2. Enter your OSU email address in the username@oregonstate.edu format, then click Add Account.
   • Please note, using firstname.lastname@oregonstate.edu when setting up your account may result in errors.  Enter your email address in the username@oregonstate.edu format.
3. You will be redirected to the OSU Microsoft login screen. Enter your password. 
4. Click Maybe Later to proceed to your inbox.

You’ve successfully added your Exchange Online Account.  Note: it may take a few moments for your emails to download.

Method 2: Use the Default Mail App for iPhones, iPads

This guide was created on a device running iOS 17.  Ensure your iPhone or iPad device is connected to WIFI before proceeding.

1. Open the Settings app and tap the Mail menu.
2. Tap Add Account, Add Account.
3. Tap the Microsoft Exchange option.
4. In the Email field, enter your OSU email address in the username@oregonstate.edu format. In the Description field, enter Exchange, then tap Next.
   • Please note, using firstname.lastname@oregonstate.edu when setting up your account may result in errors.  Enter your email address in the username@oregonstate.edu format.
5. You’ll receive a prompt asking if you’d like to sign in to your Exchange account using Microsoft.  Tap the Sign In option.
6. You will be redirected to the OSU Microsoft login screen. Enter your password.
7. You will be asked to choose which items you’d like to sync with your device.  The recommended method is leaving all toggles switched On, but at least select Mail.  When you have finished adjusting your sync settings, tap Save.

You have successfully added your Exchange Online account to your iOS device.

Assistance

For assistance, contact the Service Desk.