Proctorio is an on-demand, automated online proctor that can be used by downloading its extension using Google Chrome. Proctorio support is available for faculty and test takers 24/7 via live chat.
Students should use Proctorio live chat support for immediate assistance and let their instructor know if there are any issues. This is the fastest way to get assistance. See also https://learn.oregonstate.edu/canvas/proctorio-qa-students.
Note that depending on the Proctorio settings the instructor used for the exam, students can be logged out of Proctorio.
For issues with access codes, see: https://ecampus.oregonstate.edu/services/proctoring/how-to-guide.htm