Windows - Enable Message Reporting for Outlook

Issue/Question

  • How do I report spam to Microsoft?
  • How can I reduce the amount of spam I get?
  • How do I stop getting legitimate emails in my junk folder?
  • What do I do with this phishing email?

Environment

  • Oregon State University
  • Windows
  • Outlook 2016, 2019 or 365

Explanation

The Report Message add-in works with Outlook to allow you to report suspicious messages to Microsoft as well as manage how your Office 365 email account treats these messages. Messages that your Office 365 email account marks as junk are automatically moved to your Junk Email folder. However, spammers and phishing attempts are continually evolving. If you receive a junk email in your inbox, you can use the Report Message add-in to send the message to Microsoft to help us improve our spam filters.

If you find an email in your Junk Email folder that's not spam, you can use the Report Message add-in to mark it as a legitimate email, move the message to your Inbox, and report the false positive to help Microsoft improve the spam filters.

Resolution

Installation Method 1 - Enable the Report Message Add-In for your Client (Recommended)

This is the recommended method. If you do not have the Store option available, see Method 2 below instead.

  1. Open your Microsoft Outlook application.
  2. Select the "Home" tab at the top of the screen.
  3. Select the "Store" (Office 2016) or "Get Add-Ins" (Office 2019 and 365) button and a new window will appear.
    • Note: If you don't see this button, please skip to Installation Method 2 below.
       
       
  4. In the top-right hand corner of the window that appears, search for "Report Message"​​ and select it from the drop-down.

     
  5. Select the "Add" button and restart Outlook.
  6. Proceed to the "Using the Report Message add-in" instructions below.
     

Installation Method 2 - Manual Install

Use this method if method 1 is not available.

  1. Browse to https://appsource.microsoft.com/en-US/product/office/wa104381180.
  2. Click on the "Get it Now" button.

     
  3. Login with your ONID@oregonstate.edu

     
  4. Verify your ONID@oregonstate.edu address.

     
  5. Click on Continue when prompted (it may take a moment).

     
  6. Proceed to the "Using the Report Message add-in" instructions below.
     

Using the Report Message Add-In

  1. Select the message that needs to be reported.
  2. Click on the Report Message add-in in the top right hand corner of the Outlook Client.
  3. Select Junk, Phishing or Not Junk, depending on the type of message that you are reporting, and it will be reported to Microsoft as such.

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 131264
Created
Thu 4/15/21 11:04 AM
Modified
Thu 4/15/21 11:22 AM