Outlook for Mac - Can't View Free/Busy Information

Issue/Question

  • In Outlook for Mac, when I try to view some people's calendars, I get the message "Outlook cannot open the folder. You do not have permission to open this folder. Contact <user_name> for permission."

Environment

  • Oregon State University
  • Exchange Email
  • Outlook for Mac

Explanation

This is a known limitation of the Outlook for Mac client: https://docs.microsoft.com/en-US/outlook/troubleshoot/calendars/cannot-open-another-calendar-with-freebusy-permission

In Outlook for Windows, if you open a calendar that you don't have any explicit permissions to, Outlook will show you the free/busy information for that person. In Outlook for Mac, an error is displayed instead. To see free/busy information in Outlook for Mac, the mailbox owner must grant at least "Reviewer" rights.

Resolution

Method 1: Use the Scheduling Assistant

Create an appointment and add the person as an attendee. Outlook for Mac will then show their free/busy information.

Method 2: Use Outlook on the Web

Access Outlook on the Web at exchange.oregonstate.edu. The web client will display free/busy information for other users' calendars.

Method 3: Request "Reviewer" Access

To view the other user's calendar in Outlook for Mac, ask the calendar owner to grant at least "Reviewer" access.

Assistance

For assistance, contact the Service Desk.

Details

Article ID: 132578
Created
Tue 6/8/21 7:47 AM
Modified
Tue 6/8/21 7:49 AM