Issue/Question
- I cannot login to my computer after changing my ONID password.
- My network drives aren't appearing after ONID password reset.
Environment
- Oregon State University
- Windows
- ONID account
Cause
When you change your ONID password, an update is pushed through AD to relevant devices connected to the OSU domain that updates the login info required to sign in to Windows, the wireless networks and other programs that use locally cached ONID for authentication (such as network drives). Some users may find that after updating their ONID password, they are unable to sign on to their device using the new credentials.
Resolution
If you are already signed in and are experiencing issues, skip to skep 2.
If you find that you are unable to login to Windows using your new ONID password
- Sign in to your computer using your old ONID password. If this doesn't work, the Service Desk help you sign in.
- Once signed in, connect to the VPN or an OSU wireless network using your new ONID password (you may need to forget the network if you are experiencing issues signing in to the wifi).
- Once you are connected to an OSU network, press CTRL-ALT-DEL, then select Lock, if Lock doesn't appear, you can choose Sign Out.
- Sign in with your updated ONID password.
- If network drives were configured to connect using different credentials, they will need to be updated with the new ONID password.
Assistance
For assistance, contact the Service Desk.