Mendeley Does Not Work with Duo Login

Tags KnownIssue

Issue/Question

  • When I try to login to Mendeley's software the login process fails at the Duo step; the Duo login screen is blank. I see an error code like this:
    opensaml::FatalProfileException
    The system encountered an error at Thu Apr 28 17:22:11 2022
    opensaml::FatalProfileException at (https://auth.elsevier.com/SHIRE/SAML2/POST)
    SAML response reported an IdP error.

Environment

  • Oregon State University
  • Mendeley
  • Duo

Explanation

This is a known issue acknowledged by the vendor. There is no fix at this time.

Work-around

Use Mendeley Website

The work-around at this time is to use the web-based version of Mendeley.

 

Assistance

For assistance, contact the Service Desk.

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Details

Article ID: 138142
Created
Fri 5/27/22 11:06 AM
Modified
Fri 5/27/22 11:06 AM