Issue/Question
- Why does an email I get say "You don't often get email from <email>. Learn why this is important"
- Why does an email I get say "Some people who received this message don't often get email from <email>. Learn why this is important"
Environment
- Oregon State University
- Exchange Email
- Security
Explanation
We have enabled a Microsoft email security feature called the First Contact Safety Tip. The intent of this feature is to help users identify potentially unusual emails or potential phishing attempts.
This feature will add a notice at the top of the email and is shown to recipients in the following scenarios:
- The first time they get a message from a sender
- They don't often get messages from the sender
Some examples of what this notice will look like are:
Frequently Asked Questions
I received a safety tip for a legitimate email from someone I know. Can you make the safety tip go away for this safe sender?
You can add the sender to your safe senders list or contacts in Outlook, and you will not see a safety tip for this sender.
Can you disable all the safety tips for me?
Safety tips cannot be disabled. Safety tips do not need any additional input on your part, it is just additional information to assist users in detecting potentially fraudulent emails.
How can I report a suspicious email?
Instructions for reporting a suspicious email can be found in this article: Guide: Report Phishing Email
Assistance
For assistance, contact the Service Desk.