Issue/Question
- MyOregonState works but the links are broken
Environment
- Student or Employee
- Off-campus
Cause
On some networks security settings may cause error messages to be displayed in the MyOregonState portal. The following are a few symptoms of this issue:
- Logging into MyOregonState works without issue, but various links within MyOregonState are broken
- The traditional Online Services page found from within MyOregonState works without issue
- MyOregonState works without issue for the same person on the Oregon State University network or on another network
Work-arounds
Method 1 - Connect to the OSU VPN
Connecting to the OSU VPN will allow you to avoid any port restrictions that may be present on the network you are currently on.
For more information, see:
Method 2 - Use a Different Network
Again, the issue regarding links not working through MyOregonState is generally due to a port being blocked on the network that you are on. A different network may not block this port and allow access to MyOregonState (most, if not all cellular networks will not block that port, meaning that a Cell Phone connecting through mobile data should be able to access MyOregonState without any issues).
Method 3 - Unblock the Port
Contact the network administrator for the network you are connected to and request to have port 8865 access allowed.
For assistance, contact the Service Desk.