Duo - Manage Your Devices

Issue/Question

• How do I add/change/remove Duo devices associated with my account?

Environment

• Oregon State
• Employee, Student or Associate
• ONID Account
• Duo user

Resolution

You may have multiple devices registered with Duo, including phones, tablets, smartwatches, security keys, and laptops.  Over time, you may need to change your devices when:

• You change your phone number
• You replace your security key (lost, damaged)
• You would like to add or remove a tablet or smartwatch (note: some smartwatches can be treated as phones)

Before you begin:

• Try to make changes to your devices during open hours of the Service Desk.  If something doesn't go as expected, the Service Desk can help you resolve problems quickly.
• It's best to add new devices before removing an existing device because you may need to complete a Duo authentication to add the new device. If you're changing your mobile phone number, keep your old phone active for Duo until you have the new phone/phone# working with Duo. Be sure to test the new device before removing the existing device.

Manage Your Duo Devices:

Add, remove or manage devices 

1. Go to uit.oregonstate.edu/duo. Scroll down and click the button labeled "Manage your Duo devices".
2. Follow the instructions at the following link:
   https://guide.duo.com/universal-prompt#add-or-manage-devices
3. Click "Log out" when you're done!

Add a Mobile Device

1. From the Device Management Screen (see image below), click the link for "Add a device".
2. Follow the instructions at the link below:
   https://guide.duo.com/universal-prompt#add-duo-mobile

Add Security Key

1. From the Device Management Screen (see image below), click the link for "Add a device".
2. Follow the instructions at the link below:
   https://guide.duo.com/universal-prompt#add-security-key

Reactivate Duo Mobile on your mobile device

1. From the Duo Device Management main menu, click "I have a new phone".
2. Follow the on-screen instructions to complete reactivation.

Change the name Duo uses for your device

1. Duo assigns a name to all your Duo devices.  You may change this name to make it easier for you to remember.
2. From the Duo Device Management main menu, click "Edit" then click "Rename".
   
3. Enter a new name for the device and click "Rename".

Deactivate a Duo device

1. When you deactivate a Duo device it can no longer be used for Duo authentication.  You cannot deactivate your last Duo device.
2. From the Duo Device Management main menu, click "Edit" on the device you want to deactivate.
3. Click the red "Delete" button.
4. Confirm the choice to deactivate the device.

Assistance

For assistance, contact the Service Desk.