CN - Restore Files on CN-Share

Issue/Question

  • How do I restore files on CN-Share?

Environment

  • Oregon State University
  • Community Network
  • Windows
  • CN-Share
  • Shadow Copy

FAQ

What is Shadow Copy?

Shadow Copy is a feature on the Community Network servers you can use to restore or recover recently modified or deleted files. This allows Windows users to recover recently modified files on your own, without having to call for help. (Mac users will still need to call us, as Shadow Copy is not compatible with Macs.)

Shadow Copy Details

Shadow Copy takes a snapshot of any changes that are made to files since the last snapshot. This allows customers to recover changes that they've made previously (or the complete file if it's deleted.) If files are not available via Shadow Copy then data can be recovered by going through your support team, who will extract them from nightly tape backups.

Shadow Copy takes a snapshot two times a day during the week and one time a day during the weekend.

  • Monday - Friday: 5:00am and 12:00pm
  • Saturday & Sunday: 12:00pm

Shadow Copy Limitations

There are some limitations to Shadow Copy that you will need to be aware of.

  • When restoring a previous version of a file, customers can overwrite a known good file with a previous version. Be very careful!
  • Shadow Copy is only available on your network locations. This includes your personal and shared network drives. Data lost on your local computer cannot be retrieved by Shadow Copy or Tape Backup.
  • This is a PC-only feature. Customers that use a Macintosh will have to call their support team to have them do a Shadow Copy restore for them.

What do I do if Shadow Copy doesn't bring my file back?

If the file cannot be recovered through Shadow Copy, it is most likely available through a tape backup restore. Contact your support team and provide the following information:

  • Name of the file
  • Location of the file
  • Last known time that the file was working for you

With this information, the support team will do their best to locate the lost file for you. Always remember to back up important information.

How to use Shadow Copy

Note: The following steps detail methods customers can use to recover deleted files or restore a previous version. If a top-level restricted folder was deleted, customers will need to contact the Service Desk to restore it. Note that restoring a restricted share can take a long time (several hours) depending on the amount of data.

Recovering a Deleted File or Folder

  1. Open the directory that the file was located in.
  2. Right-Click in the directory that the file or folder was stored and select Properties.
  3. Click on the Previous Versions tab.
  4. Select a snapshot that had the last known good copy of your file or directory.
  5. Click Open.
  6. A different window will open up displaying the contents at the moment of that snapshot.
    See the time difference in the image below.
  7. Drag the file/folder where you want
    If you have multiple files or a folder, simply drag the files or folder to their correct locations

Restoring a previous version of a file (or folder)

  1. Open the directory that the file was located in.
  2. Right-Click on the File and Select Properties
  3. Click on the Previous Versions tab.
  4. Select a snapshot that had the last known good copy of your file or directory.
  5. Hit Open to open the old version of the file, or hit Restore to replace the new file with the old file.

For assistance, contact the Service Desk.

Details

Article ID: 82667
Created
Mon 7/8/19 10:53 AM
Modified
Wed 7/1/20 8:40 AM