ChemDraw Install/Licensing

Issue/Question

• How do I install ChemDraw on my device?
• How do I license ChemDraw?

Environment

• Oregon State University
• Student
• Employee
• Windows
• Mac
• ChemDraw

License Restrictions

Available for OSU faculty, staff and students on institutional or personally-owned devices or computers for use in education and non-commercial research.

Resolution

ChemDraw Login

1. Navigate to https://connect.revvitysignals.com/sitesubscription/Register.aspx?FlexeraAccountId=3175
   • Enter your name, address, and OSU email.
   • Click Submit.
   • You will receive an email from Revvity to confirm your email. Click the link to verify.
   • You will receive a second email from Revvity with the subject "Welcome to End-User Portal". Click the link to create account.
2. On the login page, select "New User".
   1. Enter the same OSU email you used in step 1 above.
   2. Set a new password.
   3. Click sign-up.
3. This should show a page with Product Information for ChemOffice Professional.
   
4. Click on "Download Now" on the line of "ChemOffice Professional. Site Subscription, includes Support and Maintenance" (should be at the top of the list). Note the Product Activation Code on this line as well as it will be needed during install.
5. Click on "ChemOffice".
6. Download either " PC Windows Installer for ChemDraw Suite" or "Mac OSX Installer for ChemDraw Professional" depending on your OS.
   NOTE: ChemOffice includes ChemDraw.
7. In the leftside menu, find "Order History".
8. Click on the most recent order number.

Installing the Software

1. Run the downloaded installer.
2. When prompted for activation, enter your name, email, and activation code noted earlier.
3. Click "Activate".
4. This should display a message saying "You have successfully activated ChemOffice Professional".
5. Once activated, return to the installer to finish installing the software.
6. Accept the license agreement and pick a folder to install the software to (defualt location is usually fine).
7. Select 32 or 64 bit ChemScript (usually fine to leave this at the default 32 bit).
   NOTE: 32 bit is required for using ChemScript/Python with ChemFinder.
8. With everything selected, click "Install".

Potential Issues

ChemDraw won't activate

1. Close ChemDraw completely.
2. Browse to C:\ProgramData\PerkinElmerInformatics\FNE\ and delete the version number folder but leave the settings.ini file.
3. Open the command prompt and do cd C:\ProgramData\PerkinElmerInformatics\FNE\
4. Then do dir
5. This should list the Volume Serial Number.
   
6. Open the settings.ini file and replace the HostID (possibly "optane 0000") with your Volume Serial Number (Minus any spaces or hyphens).
7. Save the settings.ini file.
8. Reopen ChemDraw and retry activation.

For assistance, contact the IS Service Desk.