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Available to all OSU students and employees in Milne Computer Center 201.
Services Available:
- Application assistance
- Operating system diagnosis
- Operating System Rebuilds (Backup and Reinstallation)
- Customers must have their own media/license keys
- Basic hardware diagnosis
- Basic hardware repair/replacement (RAM, Hard Drive)
- Wireless connectivity (OSU_Secure, eduroam, Visitor)
- Virus/malware removal assistance and education
- VPN installation and user education
- Assistance setting up laptop to print to BeaverPrint
Services NOT Available:
- NO extensive hardware repairs (Mainboard replacement, screen repair and such)
- We cannot install software or operating systems without a valid license key
Virus/Malware Removal:
- Service Desk consultants provide education and removal materials to the customer.
- Service Desk consultants will provide preventative methods to customers to prevent future infections.