Issue/Question
- What is a soft phone?
- How do I get setup to use a soft phone?
- What operating systems are supported for soft phone?
Environment
- Oregon State University
- Employee
- Telephones
Explanation
A "soft phone" is software you run on your computer that allows you to make and receive calls as though from a desk phone on campus.
The soft phone application is only available for Window OS. Mac or Linux users will need to use Citrix, RDP, or a local Windows VM.
Alternatives
Note, the following options are also available for remote communications and are easier to setup and use than a soft phone:
- Zoom conferencing - best for scheduled meetings with 2 or more people including external participants; includes audio, video, screen-sharing, webinar and recording features
- Microsoft Teams - best for ad-hoc communication between 2 or more people; includes audio, video and screen-sharing
Resolution
To set up a soft phone, follow these steps:
- Follow the setup steps for your computer's operating system:
- Windows: Install the Avaya One-X software
- Mac or other operating system: Use the Avaya One-X App on Citrix
- Review our guide on using the soft phone
- If signing in to your extension does not work, proceed to step 3.
- Request soft phone access from Telecom
For assistance, contact the IS Service Desk.