Soft Phone via Citrix

Issue/Question

  • How do I use Avaya One-X soft phone client through Citrix?
  • I have a Mac and I can't install Avaya Soft Phone on my computer.

Environment

  • Oregon State University
  • Employee or Student Employee
  • Soft Phone
  • Any operating system

Explanation

Windows users can install the Avaya one-X software; using the software requires VPN as well.

For macOS and all other non-Windows computers, or for anyone who does not want to use the VPN, the Avaya one-X software is also available via our Citrix server. You only need an Internet connection and a web browser to use this option.

To follow these steps, you will need to ask Telecom to enable your OSU extension for soft phone access. For more information, see Soft Phones - About.

In addition, you will need to be granted access to the "Avaya one-X Communicator" app or the "CAS - Lab Image Test" in Citrix. 

Resolution

Note: you do not need to connect to the VPN to use either of the below methods.

Method 1 - Use the Avaya One-X App on Citrix

Note: this method may not work on macOS; see below for another method.

If the Avaya One-X Communicator app does not show up for you in Citrix, please contact the Service Desk to be granted access.

  1. Install Citrix Workspace on your device
  2. In a web browser, go to: https://apps.oregonstate.edu/
  3. Sign in with your ONID username and password. 
  4. Select Apps
  5. Click on the "Avaya One-X" application
  6. In the Avaya one-X Communicator Login window, select settings in the upper-right
    1. Under Accounts - Telephony, set the following:
      1. Using: H.323
      2. Extension: <your OSU number>
      3. Password: <your OSU number>
      4. Server List: Enter the appropriate IP address based on your work location
        • Corvallis: osu-sftphn.voip.oregonstate.edu
        • Bend: osucc-sftphn.voip.oregonstate.edu
        • HMSC: hmsc-sftphn.voip.oregonstate.edu
        • Portland: osupdx-sftphn.voip.oregonstate.edu
      5. Enable Video Calls: Uncheck
    2. Click OK
    3. You will see a "Restart Required" message; select "Yes"
  7. After the Avaya one-X client restarts, you will see a Login screen. Your extension and password should be entered already. Click "Log On."
  8. You will see a warning letting you know that you will be taking over a station that is active; click Yes if you are ready to take control of the station 
  9. You are now signed into your OSU phone via the Citrix app.

For help using the soft phone, see: Soft Phones - Using

 

Method 2 - Use the Citrix Desktop (macOS steps)

If the "CAS - Lab Image Test" desktop does not show up for you in Citrix, please contact the Service Desk to be granted access.

  1. In a web browser, go to https://apps.oregonstate.edu/
  2. Sign in with your ONID username and password. 
  3. Download the Citrix application and make sure to check for updates
  4. Click on Sign in and sign in with username@oregonstate.edu and ONID password and it will ask you to sign in twice.
  5. Once you're logged in, Open Citrix Preferences
  6. In Citrix Preferences, Click on "Mic & Webcam" option and choose to "Use my microphone and webcam"
  7. Open Citrix Workspace and select "Desktops"
  8. Select the "CAS - Lab Image Test" desktop
  9. You will see a windows computer launch inside the Citrix window; you will be logged in to Windows automatically.
  10. Once you're in the computer, double-click the application "Avaya one- X Communicator" on the desktop.

Follow the steps here to set it up:

  1. Leave "Telephony Setup" selected and click Next
  2. Select H.323 and click Next
  3. In the Telephony Setup window, enter the following:
    1. Extension: the last 5 digits of your OSU phone number
    2. Password: the last 5 digits of your OSU phone number
  4. Click the Add button and input the appropriate server IP address in the list according to your campus location:
    1. Corvallis: osu-sftphn.voip.oregonstate.edu
    2. Bend: osucc-sftphn.voip.oregonstate.edu
    3. HMSC: hmsc-sftphn.voip.oregonstate.edu
    4. Portland: osupdx-sftphn.voip.oregonstate.edu
  5. Click OK, and then Next
  6. On the Add phones menu, click Next
  7. Select This Computer and click Next
  8. Leave "Enable Emergency Call Handling Feature" checked and "Your extension number" selected; click Next
  9. Click Finish

The Avaya client will close and will need to be restarted once to run the app. Instructions for using it can be found here Soft Phones - Using

 

For assistance, contact the IS Service Desk.

Details

Article ID: 102245
Created
Thu 3/19/20 4:25 PM
Modified
Tue 6/23/20 10:44 AM