Duo - Received a Push Request I Did Not Request

Tags Duo

Issue/Question

  • I received a Duo push request on my Duo device, but I did not request it.

Environment

  • Oregon State University
  • Employee, Student or Associate
  • Duo 

Cause/Explanation

If you receive a Duo push and you are sure you did not request it, it is likely that someone else has logged in with your credentials.

Resolution

You should mark the Duo request as fraudulent:

  • Select "Deny"
  • Select "It seemed fraudulent"

What happens next:

  • You should also change your password at: http://onid.oregonstate.edu
  • Someone from the Duo team may contact you to determine what happened, and if any follow-up is required.

 

 

For assistance, contact the IS Service Desk.

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