Issue/Question
- I am not receiving notifications on new messages from a team in Microsoft Teams
- I have tried to turn off notifications on a team and am still getting them
Environment
- Oregon State University
- Microsoft Teams
Explanation
This article is about visible and audible notifications from the Teams app. For email notification issues, see: MS Teams - Email Notifications for Chat not Working
Resolution
Microsoft's Tips
Microsoft has some suggestions documented here:
https://support.office.com/en-us/article/troubleshoot-notifications-for-teams-mobile-apps-6d125ac2-e440-4fab-8e4c-2227a52d460c
https://support.microsoft.com/en-us/office/six-things-to-know-about-notifications-abb62c60-3d15-4968-b86a-42fea9c22cf4?ui=en-us&rs=en-us&ad=us
Troubleshoot Notifications Via the Teams App
There are several places that notifications are managed:
- System-wide
- Windows 10 Notifications settings, and Focus Assist settings
- Teams Application: Settings, Notifications
- In here you can control how you are notified for specific events.
- You can control notifications for mentions, chat, replies, and likes, but not for posts.
- In the team: Ellipsis, Manage, Settings, @mentions
- The team owner can control who is allowed to use mentions
- On the channel: Ellipsis, Channel notifications
- Here you can turn on notifications for all posts.
- You can also turn on or off notifications for channel mentions.
- You can also set the level of notifications you receive for each individual channel.
Things that can disable notifications:
- Can be disabled in the app - this is default for iOS devices
- If you have the app running in two places, only the active app will get notifications
- If a channel is hidden, you will not get notifications unless someone @mentions you or the channel
- If you are in "do not disturb" mode, notifications will be off
- If the Teams app is open to a channel, you will not get notifications of new posts
- In Windows 10, Focus Assist settings can suppress notifications; set them all to "off" to test
If you want sound with a notification (not just the banner and feed update): Teams, Settings, Notifications, Notification Sounds -> Set to "All"
For Windows, "banner" will result in a toast pop-up in the bottom-right of the main screen. On Mac, it pops up in the upper-right.
Assistance
For assistance, contact the Service Desk.