Technology Checklist for Employees Returning to Campus

Before Going Back (please read all the steps)

  • Gather your equipment. Gather any office equipment that you took home. This may include: computer, cables, monitor, keyboard, mouse, docking station, USB printer, USB headset, web cam, Duo device, office chair, or similar.

  • Expect transition down time. As it took time to get setup at home, it may take some time to get setup in the office again. Expect up to a day of lost productivity for you and your team mates. 

  • Coordinate with IT in advance. In order to avoid overwhelming your IT team, coordinate plans with IT in advance if you anticipate needing assistance with setting up devices. It may be helpful to stagger your team's return to campus over a period of a few days instead of all at once. 

  • Expect that IT will take a “remote first” approach to technical support. Please call for support. Your IT team will do everything possible to get you set up remotely.  If IT is unable to resolve the issue remotely, their preference is to schedule a time to set up the devices without any occupants present.  If one-on-one is absolutely necessary we request both parties to maintain social distancing, wear appropriate PPE/mask, and have the absolute minimum staff present to minimize contact for your safety and ours.   

  • Put the Microsoft Teams or Zoom app on your smart phone. If you have trouble getting your computer setup, you can use Teams or Zoom on your phone to do a video session and show your IT technician what’s going on. 

  • Put your data on Box. If you have been using a personal computer at home, you may need to upload data to cloud storage so you can easily access it from campus. Box is recommended. 

Computer Setup

  • Plug in your devices. Connect all of your devices and cables before turning your computer on. The network cable should plug into a port in the wall labeled “D” for “data”. If you use a docking station, the network cable typically plugs in to the docking station instead of the computer. 

    • The network jack in your office is specific to your computer, if the first one you try does not work, try the others keeping track of which ones you have tired. One should work! 

  • Connect to the network. If you made changes to your computer’s network settings for home use, you may need to reverse those settings. Computers on the OSU campus should be set to use DHCP and obtain an IP address automatically. 

  • Check for system updates. It’s important to make sure your computer is up-to-date for security and usability reasons. This step is critical whether you took your work computer home or left it on campus. 

    • Windows: Select Start > Settings  > Update & Security  > Windows Update, and then select Check for updates. 

    • Mac: choose Apple menu  > System Preferences, then click Software Update. 

    • If your computer has Windows 7 or macOS 10.12 or below, contact your IT team to discuss an upgrade. 

  • Test email, printing, and other commonly used apps. Make sure you can access network shares, online services, your email, and your network printer or direct-connected printer. 

Phone Setup

  • Turn off send extension and update greetings. If you set your phone to go to voice mail, remember to turn that off. Remove or update out of office messages. 

  • Turn off EC500 call forwarding. If you were forwarding calls with EC500, disable it. 

Get Help

 

Details

Article ID: 109148
Created
Wed 6/3/20 8:33 AM
Modified
Thu 8/13/20 3:43 PM