Issue/Question
- Why is Jaspersoft returning the error message "login.oregonstate.edu refused to connect?"
- Why is Jaspersoft taking me to a login screen when I try to export?
Environment
- Oregon State University
- Jaspersoft
Explanation
There are a wide range of reasons that Jaspersoft may not be working for someone. This article outlines common issues people encounter in Jaspersoft and easy resolutions to them.
Before going through these Jaspersoft specific suggestions, start with the suggestions in University Operational Data Systems - Troubleshooting Error Messages and Report Time Outs. This article provides general troubleshooting tips for all data systems managed by Decision Support.
Resolution
Error Message - login.oregonstate.edu
This is a known issue that is potentially caused by the 4 hour login time limit for the ONID login, which Jaspersoft uses.
To get around this, open Jaspersoft in a private or incognito window so that the ONID login will ask you to login again.
Exporting data takes you to a login window
When trying to export data from Jaspersoft the user is taken to a login window even though they already logged into Jaspersoft. The vendor found that this was being caused by the Lastpass browser extension. They noted that the impact may not be limited to only Lastpass though.
To get around this, deactivate the Lastpass extension, or any other extensions that might be causing issues, and export the data.
Assistance
For assistance, contact the DRD using the form at beav.es/datahelp