CN - Mac - Allow ConnectWise Remote Access on a Mac

Issue/Question

  • How do I use ConnectWise on a Mac?

Environment

  • Oregon State University
  • MacOS 10.14 (Mojave) or later
  • ConnectWise

Explanation

Some software, such as remote access applications, will not work on Mojave Macs unless it is allowed in the Security & Privacy settings. This article will walk you through the steps for allowing applications to run on Mojave. We will be using the ConnectWise Client for an example.

Resolution

Note: You will need local administrator privileges to follow these steps.

  • Open System Preferences by clicking on the Apple icon at the top left of your screen.
  • Click on Security & Privacy an go to the Privacy tab.
  • Choose Accesibilty in the list to the left.
  • Click the Lock icon at the bottom left corner.
  • Enter your admin acount and password when prompted.
  • Click the + icon.
  • Browse to the ConnectWise application. Programs are usually found in your Applications folder, however, the ConnectWise Client is usually found in your Downloads folder.
  • Select the application and click 'OK'. The application will now be listed. Make sure the there is a check mark next to the "ConnectWiseControl Client"
  • Click the Lock icon again to save the changes and close System Preferences.
  • You should now be able to launch the ConnectWise application.

 

For assistance, contact the Service Desk.

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Details

Article ID: 67233
Created
Wed 11/14/18 2:55 PM
Modified
Wed 7/1/20 6:52 PM