ONID - I Didn't Receive an ONID Password Reset PIN

Tags ONID Password

Issue/Question

  • I don't know my ONID account password.
  • I didn't receive an ONID password reset PIN.

Environment

  • Oregon State University
  • ONID
  • Student, Employee 

Cause

You are trying to change your ONID account password, and you have either not received a PIN.

Possible causes include:

  1. Incorrect or outdated account recovery e-mail
  2. Incorrect or outdated account recovery phone number

Resolution

Resend the Password Reset Pin

  1. Go to https://onid.oregonstate.edu/
  2. Click "Recover my account"
  3. Enter your information and click "Submit"
  4. When presented with the send/verify PIN process
    1. Confirm your account recovery email, and/or account recovery phone numbers are accurate with the abbreviated information on the page.
    2. The pin will be automatically sent to the email and cell phone 
  5. If needed, you can click "Send password reset pin" again.

Incorrect Account Recovery information

  1. If you don't know your ONID password, and did NOT receive a ONID password reset pin, your account recovery info may be missing or outdated.
    1. Students - Contact the OSU Registrars office to get a temporary PIN to log into your ONID account.
    2. Employees, Associates and Emeritus - Contact the Service Desk to get a temporary PIN to log into your ONID account.
  2. Set a new ONID password.
  3. Add or update your ONID account recovery information. A KB article about that can be found here: https://oregonstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=69409

 

For assistance, contact the Service Desk.

Details

Article ID: 80890
Created
Fri 6/14/19 10:44 AM
Modified
Tue 9/21/21 5:10 PM